Annexure-A

Investor Charter

In respect of Research Analyst (RA)

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in the right products based on their needs, monitor them to meet their goals, access reports, and enjoy financial wellness.

Business Transacted by RA

  • Publish research reports based on RA’s research activities.
  • Provide independent, unbiased views on securities.
  • Offer unbiased recommendations with financial interest disclosures.
  • Provide research based on public information.
  • Conduct annual audits.

Services Provided to Investors

  • Onboarding of clients.
  • Full disclosure to clients.
  • Equal distribution of research reports/recommendations.
  • Maintaining confidentiality until public disclosure.

Grievance Redressal Mechanism

In case of grievances, investors should approach the Research Analyst first. Issues must be resolved within 30 days. If unsatisfied, investors can lodge complaints on SEBI’s SCORES portal for centralized tracking.

Physical complaints may be addressed to:
Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, “G” Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400051.

Responsibilities of Investors

Do’s

  • Always deal with SEBI-registered Research Analysts.
  • Verify RA’s valid registration certificate.
  • Check SEBI registration number.
  • Review disclosures in reports before investing.
  • Pay only through banking channels.

Don’ts

  • Do not provide funds for investment to the RA.
  • Avoid luring advertisements or false promises.
  • Never share login credentials with RAs.
  • Do not expect guaranteed returns.

Complaint Data

Received FromReceivedResolvedPending
Directly from InvestorsNilNilNil
SEBI SCORESNilNilNil

Trend of Monthly Disposal of Complaints

Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

Sr. No.MonthCarried Forward from Previous MonthReceivedResolved *Pending #
1AUGUST 20250000
2JULY 20250000
3JUNE 20250000
4MAY 20251010
5APRIL 20250101
6MARCH 20250000
7FEBRUARY 20250000
8JANUARY 20250000
9DECEMBER 20240000
10NOVEMBER 20240000
11OCTOBER 20240000
12SEPTEMBER 20241110
Grand Total2221

*Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the month.

Trend of Annual Disposal of Complaints

Sr. No.YearCarried Forward from Previous YearReceivedResolved *Pending #
12023–240000
22024–251110
Grand Total1110

*Inclusive of complaints of previous years resolved in the current year. #Inclusive of complaints pending as on the last day of the year.

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